Refund Policy

Requests for refunds on one-time programs or packages must be made in writing within 7 days of purchase and before work on your project has begun. Once transcription or captioning work has started, only the portion not delivered may be refundable.

Sessions already delivered, digital materials already accessed or sent, and work already completed are not eligible for refund.

If you purchased a package with multiple sessions and wish to cancel after some sessions have been used, you may request a refund of the unused portion within 7 days of your last completed session. The amount refunded will be prorated based on completed vs unused sessions.

You may cancel your Monthly Partnership at any time via written request. Cancellation will take effect at the end of your current billing cycle, and no further payments will be charged. Sessions delivered during the current cycle are non-refundable.

If you miss a scheduled session without 24 hours' notice, that session will be considered delivered and is non-refundable. Sessions rescheduled with adequate notice can be accommodated within program guidelines.

If you believe you have been charged in error, please contact me within 7 days of the transaction. Duplicate or accidental charges will be fully refunded after verification.

To request a refund, contact me via email with your name, payment details, and reason for the request. I typically respond within 1–2 business days.

Approved refunds will be issued via Stripe to your original payment method within 7 business days; however, Stripe’s processing times may cause additional delays depending on your bank.

If you have a concern about a charge, please contact me first before initiating a chargeback. Most issues can be resolved quickly and amicably.

If you have any questions about this refund policy, please refer to the Contact page for how to reach me.